Debit Order

I ordered a device with Telkom last week Thursday (09-11-17) and i was told that i will receive my device in the next 5-10 working days, which i was fine with, however yesterday (14-11-17) Telkom8ta debits my account and i have not even received the device as yet.

How is that possible and how does that makes sense that i get debited without even having what i ordered?

The consultant told me that i will be debited on the 25th of every month and now its not the 25th - i would this to be addressed ASAP else i am opening up a case today regarding this, it does NOT state that i will be debited on the 14th and worse i dont even have the device.

I am in contact with my lawyers and if no communication has been made and issue has been rectified by Telkom 8ta - they will hearing from my lawyer in the next 24hrs.

Regards Themba