Debit order
I just want to know how can they debit my account on the 29th of the month if the arrangement was for the 01st of every month. Now we had to pay bank charges and my next account from them is almost R1500 how do they get it if my debit order is R599. Im realy not happy.
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Replies (3)0
Replies (3)
Telkom's replyOfficial
24 Oct 2017, 14:44Hi annelize-van-schalkwyk,
Thank you for taking our call.
This response serves a confirmation that the mobile account is up to date, we have transferred your query to the fixed line team to assist with the wifi account.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Telkom's reply24 Oct 2017, 14:44
Official
Hi annelize-van-schalkwyk,
Thank you for taking our call.
This response serves a confirmation that the mobile account is up to date, we have transferred your query to the fixed line team to assist with the wifi account.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
25 Oct 2017, 10:47Hi annelize-van-schalkwyk
Thank you for taking my call as discussed we have adjusted your account for the rejection fees however the bank charges are still requested with our credit managers. Your next bill will show credits arranged as it's done manually.I'll send an sms confirming the debit date.
Regards
Telkom Social Team
Celiwe
Best regards,
Telkom's reply25 Oct 2017, 10:47
Official
Hi annelize-van-schalkwyk
Thank you for taking my call as discussed we have adjusted your account for the rejection fees however the bank charges are still requested with our credit managers. Your next bill will show credits arranged as it's done manually.I'll send an sms confirming the debit date.
Regards
Telkom Social Team
Celiwe
Best regards,
's updateReviewer Update
25 Oct 2017, 10:53Thank you Celiwe for explaining everything to me. If everybody did theyr job like u did there would not be problems. Thanks for your kindness. You deserve to be a manager. Job well done.
's update25 Oct 2017, 10:53
Reviewer Update
Thank you Celiwe for explaining everything to me. If everybody did theyr job like u did there would not be problems. Thanks for your kindness. You deserve to be a manager. Job well done.