DEBIT on CANCELLED CONTRACT

i went to Telkom in Southgate in April 2015, to report that i no longer needed their contract which expired in 2014 august. i signed a paper to that effect and was told that an agent will call me by Monday or Tuesday to confirm my cancellation.<br> no one called until 3 weeks later, Friday in May 2015. I told the agent its become expensive to pay R280 where it could cost me less if i buy my BIS for R60 and at least R50 on airtime, as i do not make that much calls. I use whatsapp 100% of the time to communicate. the agent told me there is a special offer for new phones and convinced me to extend the contract because i was interested in a blackberry. he said someone would call me back within 2days. i waited for 5days and decided to tell them i want to cancel after all. the agent forwarded my request. i called again 2 week later and asked what the status is? an agent told me it takes 8 days for the department that does cancellations, to cancel. Another cancellation log will take another 8 days and she cant call the dept head. i said leave the 1st recording. it is the end of July, they sent me sms notice to deduct from my account 30 July 2015. TELKOM REFUSES TO ACCEPT MY CANCELATION