VT
Vusi T
1 reviews | Active since Dec 2015
20 Dec 2017, 11:57
Debit limit exceeded
I have a land line with a limit of R500 rands on debit, meaning if I reach that limit my phone line gets suspended but Telkom waited until it was R1600,00 before they suspended it, now I'm surposed to pay this before my line is opened. My question is why they never suspended the line when it got to the limit because what's the limit for then?!! The number is **********
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Replies (2)
Telkom's replyOfficial
04 Jan 2018, 14:09Good day Timothy,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,
Telkom's reply04 Jan 2018, 14:09
Official
Good day Timothy,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,
Telkom's replyOfficial
22 Mar 2018, 09:33Hi Vusi,
Minimum credit limit on a postpaid service is R1500, however we have logged case *** for possible decrease in the credit limit as requested.
Regards
Rafeeqah
Telkom Social Media Team.
Best regards,
Telkom's reply22 Mar 2018, 09:33
Official
Hi Vusi,
Minimum credit limit on a postpaid service is R1500, however we have logged case *** for possible decrease in the credit limit as requested.
Regards
Rafeeqah
Telkom Social Media Team.
Best regards,