Debit errors

Been having debit orders issues since upgraded my account from March. Apparently Telkom has been debuting the wrong amount from April and has been brought to my attention that my account is arrears wherelese it was not even my fault. It was not like there is no money in my account! Called on 15 June 2022 to try resolve the issue and was re-assured that the matter has been removed and from June, the correct amount will be debited. To my surprise on the 3rd of July I get an sms that my account has been suspended due to being in arrears. Called again on the 4th asking why Telkom failed to make the debit order, apparently on their side I’ve paid via EFT (shocking) which I didn’t because they NEED TO DEBIT! I kindly ask them to change on their system that going forward I’ll EFT, apparently the system cannot be changed and I’d have to make payment 10 days before my debit date ti prevent double billing! The service is truly accepting because it has been going on for months!!!

Now my name will be tarnished for an error that was done by Telkom and not me! If only God could bless with money, I’d close this account!