Debit but no product

<p>Did online application for 5gb lte 25/11/2016.</p> <p>Have not received the unit,only calls from Telkom confirming applicantion.</p> <p>Have already been debited for a product that I do not have usage of,tried contact with call Centre with no help.</p> <p> </p> <p>Just a response of we working on it.</p> <p> </p> <p>I want this application cancelled and all money debited refunded to me.</p> <p> </p> <p>This service is pathetic</p> <p> </p>