Debit Amount After told to remove account

There was money deducted on my account after my mom(the account holder) phoned telkom and told them to remove my banking details.<br> <br> We also informed them to not add her account as we are not paying via debt order as this is what happens at telkom as there is always payment problems and double deductions happen.<br> <br> Re-connection fees that was debited on my account that was already paid for via EFT! So who checks our accounts to make sure its in good standing?<br> <br> Secondly, I want all bank accounts to be removed from this account.<br> <br> We will pay via EFT.<br> <br> This money is taken and needs to be paid back into the account deducted from. I do not want it to be added to my account as credit as you did not check my account record of payment.<br> <br> The lady we spoke to who supposedly removed debt bank accounts, name is Sikelelwa.<br> Call are recorded? so have a listen to the call.<br> <br> Acc no:***<br> Service ***<br> <br> Thanks<br>