Debicted wrongly Telkom is ****

I was debited wrongly,when I called them the told me someone increase the limit how possible is that,I regret the day I join Telkom my daughter is only 4 years how can she called or dial to increase the limit Telkom ke **** sies,I can’t wait for the contract to end then I am done with you guys you can’t be rich by ****ming other people we work hard for this m on money,and one thing that **** me off is that I did call them in may to check if everything is fine and the lady told me yes limit is 0 boom along the way somebody increase the limit how possible is that .Telkom you won’t see heaven your call centre agent also rude the don’t know what the are talking about,you call the tell you something different you call again the agent is saying something different,please teach your call centre agent customer services and the must know the product that the are selling