KL
Kat L
1 reviews | Active since Mar 2026
16 Mar 2026, 15:48
Debate denied, customer at loss & Telkom calls it resolved 30k is no joking matter
Absolutely disgusted with the service of this company, you should be ashamed of yourself
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Kat L's updateReviewer Update
16 Mar 2026, 15:55Telkom Fiber Billing Dispute – Incorrect Charges for 3 Years
On 17 February, we discovered that two Telkom Fibre Light lines were still linked to our account, despite a new line being installed years ago. These old lines were never deactivated by Telkom and have been completely dormant and unused.
For approximately three years, Telkom has continued billing us for two inactive fibre lines that should have been cancelled when the new line was installed. The estimated amount charged for these inactive services is R30,338.
After raising the issue, we were advised that a rebate review would take place, with feedback expected 16 March at 14:00. However, we received an SMS stating that no credit is due, despite the fact that the duplicate lines were clearly a Telkom administrative error and were never active or used.
We are still waiting for:
• A full billing breakdown of the R30,338
• A proper explanation as to why inactive lines remained on the account
• A fair rebate or correction for the charges app**** over the last three years
It is unacceptable for customers to be billed for services that were never active and remained dormant due to Telkom’s failure to deactivate them.
We request that Telkom urgently review this case, provide the full billing breakdown, and issue the appropriate credit for the incorrectly billed fibre lines.
Reference date of complaint: 16 March
Initial discovery: 17 February
We expect this matter to be resolved promptly.
At least 20 call I have had from February and they do this to me , even upgraded the one line we have always been used , worse than ever !
A pensioner you have ****med for 3 years, & you send a message to say nothing is owed !
On 17 February, we discovered that two Telkom Fibre Light lines were still linked to our account, despite a new line being installed years ago. These old lines were never deactivated by Telkom and have been completely dormant and unused.
For approximately three years, Telkom has continued billing us for two inactive fibre lines that should have been cancelled when the new line was installed. The estimated amount charged for these inactive services is R30,338.
After raising the issue, we were advised that a rebate review would take place, with feedback expected 16 March at 14:00. However, we received an SMS stating that no credit is due, despite the fact that the duplicate lines were clearly a Telkom administrative error and were never active or used.
We are still waiting for:
• A full billing breakdown of the R30,338
• A proper explanation as to why inactive lines remained on the account
• A fair rebate or correction for the charges app**** over the last three years
It is unacceptable for customers to be billed for services that were never active and remained dormant due to Telkom’s failure to deactivate them.
We request that Telkom urgently review this case, provide the full billing breakdown, and issue the appropriate credit for the incorrectly billed fibre lines.
Reference date of complaint: 16 March
Initial discovery: 17 February
We expect this matter to be resolved promptly.
At least 20 call I have had from February and they do this to me , even upgraded the one line we have always been used , worse than ever !
A pensioner you have ****med for 3 years, & you send a message to say nothing is owed !
KL
Kat L's update16 Mar 2026, 15:55
Reviewer Update
Telkom Fiber Billing Dispute – Incorrect Charges for 3 Years
On 17 February, we discovered that two Telkom Fibre Light lines were still linked to our account, despite a new line being installed years ago. These old lines were never deactivated by Telkom and have been completely dormant and unused.
For approximately three years, Telkom has continued billing us for two inactive fibre lines that should have been cancelled when the new line was installed. The estimated amount charged for these inactive services is R30,338.
After raising the issue, we were advised that a rebate review would take place, with feedback expected 16 March at 14:00. However, we received an SMS stating that no credit is due, despite the fact that the duplicate lines were clearly a Telkom administrative error and were never active or used.
We are still waiting for:
• A full billing breakdown of the R30,338
• A proper explanation as to why inactive lines remained on the account
• A fair rebate or correction for the charges app**** over the last three years
It is unacceptable for customers to be billed for services that were never active and remained dormant due to Telkom’s failure to deactivate them.
We request that Telkom urgently review this case, provide the full billing breakdown, and issue the appropriate credit for the incorrectly billed fibre lines.
Reference date of complaint: 16 March
Initial discovery: 17 February
We expect this matter to be resolved promptly.
At least 20 call I have had from February and they do this to me , even upgraded the one line we have always been used , worse than ever !
A pensioner you have ****med for 3 years, & you send a message to say nothing is owed !
On 17 February, we discovered that two Telkom Fibre Light lines were still linked to our account, despite a new line being installed years ago. These old lines were never deactivated by Telkom and have been completely dormant and unused.
For approximately three years, Telkom has continued billing us for two inactive fibre lines that should have been cancelled when the new line was installed. The estimated amount charged for these inactive services is R30,338.
After raising the issue, we were advised that a rebate review would take place, with feedback expected 16 March at 14:00. However, we received an SMS stating that no credit is due, despite the fact that the duplicate lines were clearly a Telkom administrative error and were never active or used.
We are still waiting for:
• A full billing breakdown of the R30,338
• A proper explanation as to why inactive lines remained on the account
• A fair rebate or correction for the charges app**** over the last three years
It is unacceptable for customers to be billed for services that were never active and remained dormant due to Telkom’s failure to deactivate them.
We request that Telkom urgently review this case, provide the full billing breakdown, and issue the appropriate credit for the incorrectly billed fibre lines.
Reference date of complaint: 16 March
Initial discovery: 17 February
We expect this matter to be resolved promptly.
At least 20 call I have had from February and they do this to me , even upgraded the one line we have always been used , worse than ever !
A pensioner you have ****med for 3 years, & you send a message to say nothing is owed !