Death of customer service

Before today I was just your average 30 something South African girl who still believed in something called customer service.

Since, I have dealt with Telkom... The incompetence is staggering. I'm a writer who works from home. Having internet is absolutely essential to my job.

I phoned customer service three times today, each time I was told that my "problem" is at the testing centre. How long will it take? Every time a "Uh, I can't tell you."

I begged, BEGGED someone to just come to my house. I assured them that I don't mind paying whatever it will cost.

Still... Nothing.

Yesterday I was someone else. Today I realise I live in a world of mediocrity. I'm deeply saddened.

Please, ANYONE from Telkom. Just do something, anything.