Dear Valued Client

I've done this excercise in May 2014 (REF ***1). Thought I would give this 1 more try.<br> <br> App**** at Telkom, Greenstone Shopping Centre for uncapped ADSL incl. fixed line on Sat, 18 Apr 2015. A process that took 2 hrs as the consultant couldn't do the process fast enough due to system being slowest ever - selling ADSL to paying clients and it doesn't even work properly in your branches.<br> <br> Received a SMS on Mon 20 April informing me that my order is receiving attention (REF ***). Tue, 21 April at 17:21 I receive an SMS notifying me of my installation schedule for Wed, 22 April between 07:30 and 12:00. Happy thoughts, Telkom has improved their service - NOT. Wed, 22 April at 07:04 - SMS to confirm technical being dispatched. 11:27 phoned 10210 to enquire about where the technician was, 13min waiting to be told that this is not the number I should dial (its on the SMS!!). Dial 10213, to be told by Fikele that the installation time is between 07:30 and 16:00, and she's doesn't know much. I phone again at 16:44, spoke to Thembi who noted that the system says 'something about jumper and DSL has a workload, they might call me to reschedule'.<br> <br> WELL ...