Dear Telkom - Please read your emails #most disgusting customer sevices

Worst service ever!!!

I have a wireless wifi at home. last year I wanted to change my package to receive more data, I called the consultant because there was a promotion on and asked if I could do so, to which he said yes. And he said that I do not have to pay penalty fees. but instead of migrating me he just gave me a new contract , I am now paying for a contract that I am not using as well as the one that I wanted. I logged the query more than 2 months ago. every time I call to follow up I get a different story. One time they are waiting for feedback, then they listen to call and established it was the consultants fault and they are going to process my refund, they now owe me for a few months. When I called today aging to follow up the consultant tells me that they are still waiting for feedback to find out what the story is, and the only thing they can do in the whole world is send an email because they work in different departments, but obviously no one is reading these emails because they have being sending emails since I logged the query. I just want the extra contract cancelled and my money back.