Dear Telkom

Your service delivery of my order has been shocking<br> I understand an exact time for installation cannot be confirmed , so you make a whole day appointment. I accepted this as a necessary evil in the process. I took a day's leave. On the scheduled day, I waited all day for the arrival of the technician. No arrival. You wasted a day of my leave. You wasted my time. No apologies received.<br> Then you reschedule the appointment a week later. I made it very clear to the agent on the phone that I couldn't take another day's leave and couldn't have an open ended appointment again.I said that I would be available in the morning of the scheduled date of the appointment. The agent said it wasn't a problem and he *promised* me the installation would occur before 12pm. He made a promise! I took ANOTHER half day's leave. <br> I waited at home. No technician arrived. No call received. I have once again taken more time off work for you and you do not have the decency to show up for a promised appt. I had to leave home at 12pm for important work meetings. Your technician phoned me at 3pm. 3 hours later than promised. You have total lack of respect for your customers and for the time they sacrifice 4U.