Deal offered yet no assistance in taking it up

Uncapped wireless broadband is offered at R599/month over 24 months with ticket number # ***.<br> <br> How does one take this up when:<br> <br> 1. Consultant phones you and redirect you to the walk in store<br> 2. After waiting 30 minutes in the queue, the store redirects you to on-line sales.<br> 3. Online chat agent tells you to phone 10213 or send mail to [Email Removed]<br> 4. You send various mails without a response.<br> 5. You phone the number, twice waiting more than 20 minutes and staying on the line as this is being drafted - +/- 30 minutes now and counting.<br> <br> Is this deal real or ****? Does Telkom want the business or not?<br> <br> K Olivier