Deal of the month does get delivered

On the 28th of August 2017 I app**** online for the August Deal of the month, I was called the next day and credit vetting was done telephonically. The next morning (30 August) I received a SMS stating that my application had been successful and that my order would shortly been placed. By the 12th of September I had still not received any follow up emails/SMS with a order or tracking number, I called the sales department who had insisted that delivery could take up to 10 working days and that it was day 9 and that i would receive a Waybill/Tracking number from the courier service in the next 24 hours. I called the sales line again yesterday as was told by the operator that she doesn't know why i haven't received my order as yet, but she would log and raise the enquiry and that someone would come back to me. Needless to say up until now there have still not been any delivery nor any waybill or tracking number, nor have i even as much received a call from them explaining the issue or with an approximate date of delivery.