Deadline (No Line / DSL Service)

<p>Hi</p> <p> </p> <p>I reported a dead line on the 11/10/2016 (305CNK111016). On the 12th a technician arrived at your place and found that our line was cut by the municipality when they were cutting the trees in the road.</p> <p> </p> <p>I've been calling in daily to get updates on the call and everyday I'm just told that it's "with the cable department". I'm not able to call or contact this "cable department" and although when I call in and request for someone from this ghost department to give me feedback, I hear nothing. It's now 2 weeks.</p> <p> </p> <p>I've been chatting to our neighbouring houses in the road and their lines are all working. I'm finding it strange as to how only my line was cut at the top of the road?</p> <p>I’m heavily reliant on my DSL line for work in the evenings and buying mobile data is starting to become VERY costly.</p> <p> </p> <p>Can someone PLEASE give me some MEANINGFUL feedback on this call!? I kind of gathered on the 12th that it’s going to the “cable department”, I need to hear feedback from them as to when it will be rectified so that I can plan accordingly.</p> <p> </p> <p>Regards</p> <p>Wayne</p>