Dead Telkom landline and no Internet for 2 weeks

I have had a completely dead landline and no Internet since the 3rd of December. I have reported it, got a reference number (473CK031215), and only after many calls (from a cell phone - very expensive, holding for 20 minutes sometimes), did a technician arrive more than a week later. He could not fix it. Some days later another came, also could not fix it. I have phoned many times, wasting airtime, and had to buy data through my cellphone, and have lost a lot of money. Not only does Telkom not respond, but twice after holding for up to 20 minutes, Telkom's call agent simply told me to hold on, and never came back to the phone. I could hear them chatting and laughing. I now have loose cables, an open jack, and nobody returned to fix the problem.<br> It is unacceptable. Today is the 15th day with no phone line nor Internet. If they eventually fix it, what about all the costs incurred having to buy data? I work from home, and these were my last two working weeks of the year.