Dead Telephone Line & No Internet - Zero Support From Telkom

<p>Telephone went dead on 26 August 2016.</p> <p>We reported it and they said a technician would be booked (Ref No 402CNK260816).</p> <p>It is now 12 September 2016 and the call centre is ignoring us.</p> <p>We have also received an escalation number which seems to mean nothing (890631).</p> <p>When phoning the complaints department on ********** 473 we are told that literally nothing more can be done than just waiting for a technician to be booked. </p> <p>What are we paying for? It is very frustrating without the means to communicate via telephone or internet especially when one is paying for such services.</p> <p>This is genuinely making us consider whether a Telkom landline is worth this sort of maintenace hastle and if we should find another "service" provider and get LTE for internet. </p>