Dead telephone line and Telkom doesn't respond

<p>Hi, last Wednesday morning our Telkom-line was suddenly dead - no ringtone. I logged a call with Telkom at 08:00. They said their testing centre will test the line and send a techie. This has been the feedback since last Wednesday. I've followed-up many times and this is the exact same feedback I get every time. Afrihost has also logged a call with Telkom, as we obviously cannot have internet when the telephone line is dead. No response from Telkom - NOTHING. I was wondering if Telkom will deduct this time from our account and from my Afrihost-account. How is it possible that you follow-up up to three times a day with a company and, almost one week later, you are still waiting for a techie to come and fix your line. This is really BAD service.</p>