Dead telephone & DSL lines for 2 weeks!

This is probably the most I can do without having to spend money to complain in the newspaper or so.<br> <br> I requested a line upgrade with MWEB for DSL 18/3/2016. My internet line went down a few days later and Mweb told me Telkom's line was not syncing. After a few phone calls I eventually managed to get a technician out on 30 March 2016 at my home who managed to fix it just for that evening (also, he was wearing a kaizer chiefs shirt, far from any telkom uniform). 1st of April both the internet and telephone line went dead, and so it is until today still. Every single day I call the Telkom call centre and the pass me the same useless info: There is a technician assigned to your fault. No date, no ETA! To my frustration I am unsure of how else to get through or go higher in this regard. If telkom cannot provide a telephone line or any good infrastructure don't allow customers to pay for the promise of it!<br> <br> This morning Telkom has mentioned a tenchnician is at the exchange which doesn't bring me any hope as dead telkom lines has happened 2 or 3 times before in the past year.<br> <br> Lets see if Telkom can provide any resolution to this.