Dead Telephone and Adsl line for a week

On Mon 14 Sep, I got home to a dead Telkom line (tel and adsl), both my router and phone have been working fine since I got my line 10 months ago. I removed all extra cabling, adapters, filters etc. but still each device refuses to connect. A neighbour in our block in our complex, asked my wife if we had any telephone issues on Mon afternoon (she didn't think so) as he was having issues and had Telkom around to fix it (apparently it was fixed). When we got home our line was dead. So either their was a wider issue in our complex, or your technicians broke something on my line, no one else seems to be having issues, so in my mind they broke something. I logged it on Mon, and have called your call center every lunch and every evening since. I received one sms this morning that the repair division knows about it (4 days later). Got home tonight and its still dead. No one's called, it hasn't been attended to, its now the weekend and still no eta on when its going to be investigated. I also expect a refund this month. On a side note, I have 2 Telkom Mobile contracts, both up for renewal from as from the start of Sep. Seriously considering porting because of this. Fault ***