Dead Telephone/ADSL line!!

Called Telkom on 26 February because my phone line was completely dead. Got log 71CWK260216.<br> It is really pathetic that every time we call the fault reporting line, we have to hold for over 20 mins. Phoned today and seems no progress has been made since my first call on the 26th. Person taking the call can't even give me feedback on what is being done. He put me through to Telkom Durbanville without telling he's going to do so, and they informed me that the fault is with the Cable department and they can't help me. Also can't supply me with contact details with the Cable dept. So basically everyone that answers the phone at Telkom doesn't seem to be able to help.<br> <br> I study through UNISA and have 2 assignments due at the end of this week. Sadly these assignments need to be done online. I'm now stuck praying to God that Telkom fixes whatever the problem is before Friday.