Dead Slow ADSL Speed and Slow Response to Fix it

Absolutely useless. My ADSL is dead slow. I have yet to even experience half the speed I pay for. Phoning 10210 is pointless as the technicians ****** off from work before 5. Your call center agent took my complaint on Tuesday and said that an technician would phone me the next day, but typical of Telkom, that never happened. So I phoned yesterday and another call center agent said that a technician was only assigned on Thursday. I pay for a 4Mbps connection, and yet to receive even half that speed. As soon as it turns 4pm, the already poor connection speed takes an extremely bad turn for the worst. My connection is so slow that it takes 45 minutes to open Gmail and then it fails. I can't do any work.<br> But Telkom don't care as the still insult me as a customer further by billing me despite not actually providing me the full service I pay for.<br> <br> Please sort this out!!! No more apologies, no more escalation promises or referring me to a over burdened and slow call center. JUST FIX MY FAULT FOR ONCE!!!