Dead Service - RIP Service

i upgraded my contract with telkom which was going to expire in november, i got a new router on monday and that router is not connecting to any device. i tried calling Telkom on monday and held on for 33 minutes and ran out of airtime, i did the same on Tuesday and held on for 25 minutes and again ran out of airtime. on wednesday i called during the day and was told that ineed to be in front of the devise, unfortunately i was at work. When i got home i contacted telkom and held on for 36 minutes before someone could answer, i spoke to someone who tried to trouble shoot without any success. The consultant told me take the device to nearest Telkom store. I took the device to Telkom Mall of Africa and the time 18h52 and i was told that they do not have technicians at that time and they are dealing with sales queries. Prior to this i send an email to a consultant by the name of Sithabiso on the 8th October and he didnt even bother to acknowledge my email, i wrote a complain on telkom's facebook page and respond dololo. This is the worse service i have ever come across. i received my device on monday the 8th and today it is the 11th and i still cannot use the device. THIS SUCKS.