Dead phoneline 2 weeks after logging fault

Item: Telkom
Rating: 2
Author: Georgina I

The dead phone line was reported to call centre (10210), Ref. no. 571CRK131015. It has not yet been handed to the technician centre for the area. The website option to escalate the matter no longer exists (404 not found message). Please escalate this repair to the technical manager for the area. I wonder if the Telkom Call Centre forwards any faults logged with them to the relevant technical centre for the area.

Helpful (0)

Replies (1)

Telkom's replyOfficial

01 Nov 2015, 21:13

Hello Be accountable,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM163183.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media

Telkom's reply01 Nov 2015, 21:13

Official