Dead phone line and disconnected wifi

We experienced a storm in durban 10/10/17. This caused out phone line going dead and losing wifi connection. We are unable to make or receive callabd and to make use of the wifi. Initially we gave telkom a chance buy allowinf them a few days to rectify the sitaution independantly without calling them and asking for assistance. So days passed and still no luck. We finally give in to the tiresome task of calling the telkom call centre to get feedback on our dead phone line they advise us they aware of the problem and technicians are working hard to reslove the issue remotely or at the exchange. We have now made several calls trying to resove this issue and upto today we have received no joy. All we get is the matter has been escalated and a technician will be sent to fix the fault 5 days later and nothing but vague answers and no accountability. How hard is it for a tech to be assigned and sent through. Nobody at telkom takes accountabilty and does not care about providing feedback. Sad because we pay for the service its not free.