Dead Phone line

<p>On 14 February 2017 I reported a fault to the Telkom call centre. our phone was dead and had no internet. It makes life very difficult and expensive when trying to conduct business without internet - cannot receive nor send e-mails and when I can get an e-mail out often it vanishes into thin air and is never received. I cannot do banking online so now have to travel into town to conduct banking business!</p> <p> </p> <p>I received sms's advising that the fault is in hand and will be dealt with, but when I followed up I was advised that the technician had been to my house on the 14th to sort out the problem but he must have been to the wrong address as I was home the entire day. Since then I have called twice again and still no joy! it seems the technician has no intention of sorting out this issue. I have been sitting at home waiting for the technician to arrive, but my waiting has been in vane. Where is the problem - the technicians or communication between them and the call centre.</p> <p> </p> <p>We have never had a problem with Telkom and have always recommended them, but then that was based on the call centre staff. It seems that the call centre staff are good, it is the rest of the company that is up to maggots! </p> <p> </p>