HW
Hayley W

1 reviews | Active since Sept 2015

27 Sept 2015, 19:58

dead phone and internet line for 25 days no action

line went dead on 3rd Sept, reported 4th September. NO ACTION. repeated calls, supposed escalation. yet still no technical investigation or repair or communication. Call centre have no power, put on hold for 30 mins multiple times and no one can help. not allowed to give number for technical centre( previously disciplined for this). Telkom is in BREACH OF CONTRACT, faults should be seen to in 72 hours! disgusting and poor service. so disappointed. no doubt my debit order will go through yet its nearly a full month of no service, never mind the cellular costs I have incurred.<br> <br> Come on Telkom, this is a joke! try show you are professional and don't deserve the poor reputation you have and seem to want to keep!

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Replies (1)
Telkom
Telkom's reply28 Sept 2015, 00:54
Official
Hello DrHayley,

Thank you for making contact with us.

Be assured our Technical Team will contact you to assist.

Ref SM149691

We do apologise for the inconvenience.

Regards,
Didi
Telkom Social Media Team
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