DEAD LINES

I am trying to report a faulty line of my mother at *** since last week, but I seem not to be able to log a fault at any of calling *** OR 10210 OR SMS to 30591 (it says unfortunately the request could not be completed) OR log at the website (reference 50CTZ020316 ( it says I have already logged a call and cannot do it again).<br> The line was first very noisy, then it went dead, then it came on for about two days, then it became very noisy, then it went dead, and it is still dead.<br> My mother is 94 years of age she needs urgently to have access to her telephone landline to phone when she is in need.<br> What must I do to get the line fixed? This is really so bad!<br> I act on my mother's behalf as I am her daugher Dr Annette de Jager, my mobile number is *** and my email is [Email Removed]<br> <br> Please attend to this urgently!<br> Regards<br> Dr A de Jager