Dead line - Pathetic Service

I have logged a dead line on my phone on the 23rd Feb .every time I call the consultant tells me the call is logged with the technicians. I was even promised escalation and a call back from the technical department. I work from home and have lost a lot of income ? who is going to reimburse that and what about my landline fee that I have to pay at the end of the month? when I don't have the use of a line. I find Telkoms service pathetic to say the least.<br> <br> Ref No 368CTZ020316