Dead Line, No service

<p> My landline just died and service stopped for no obvious reason. I logged a fault on Telkom's website on 11/08/2016 , which was marked as "resolved" on the same day, even though the service was not restored. I used the "Chat" feature on their website to talk to a consultant who logged a new fault which is still in progress a week later. Unfortunately I will be billed for the full month of uncapped internet even though ,so far, I have lost a quarter of the month's service. Truly terrible telkom.</p>