Dead line, incorrect billing

It has now been over two weeks since I had my adsl line activated.<br> Unfortunately, my calling line has been dead ever since.<br> <br> 1. Fault logged online. No response within the given SLA. Escalated and assured that it would be resolved on Friday, 15 May 2015, but not resolved. Are you still going to bill me for service I have not had?<br> When will the line be fixed?<br> <br> 2. I app**** for the ADSL line on 27 April 2015. Technical claims they could not contact me to let me know that the line is active. This is strange as I had received sms's and calls all the while. It would be silly if they tried to call on my home line when I am not home during the day.<br> <br> In any event, I only activated the ADSL line on 3 May 2015, yet I have been billed for the entire period 27 April 2015 to 3 May 2015. Logged dispute, but no call back. The bill is in breach of your Ts and Cs which indicate that billing will only occur once the line is activated.<br> <br> I cannot keep waiting for hours at your branches and your call centre.<br> Please resolve asap.