Dead Line, Fault Reported, No Updates

<p>I woke up on Thursday last week to find that our voice line and subsequently our internet was just completely dead. I reported the fault immediately and received back an SMS saying that the fault had been logged with Telkom and wouldbe attended to shortly. I also checked our number on the area fault checker and was told "We are aware that your line is currently down and we are working hard to get this up and running shortly".</p> <p> </p> <p>It's been saying that for almost a week though. It's not just our line, it seems to be our entire neigbourhood. How short is "shortly" because it's almost impossible to conduct business without a phone line and without internet.</p> <p> </p> <p>I keep being told that it's being taken care of or it's being handled by a technician or something but I've yet to see a technician or anyone from Telkom.</p> <p> </p> <p>Our line was replaced just 3 years ago and that took 3 weeks to do. How is this a problem again already? It would be nice to at least know what's going on here. Should I move houses or is this going to get taken care of?</p>