Dead line and provide with incorrect information...been waiting for weeks to get line fixed

<p>Dear Sir/Madam</p> <p> </p> <p>The service delivery received from Telkom leaves much to desire to say the least and therefore I wish to lodge a formal complaint.</p> <p>On Monday 30 January, I received an SMS stating a technical repair will be dispatch and repair my line (***). The following day I received a call to come to the premises. The technical repairer informed me the line from our property was perfectly fine and he needs to dispatched the guys to check the wires in the drains. The repairer also informed me that my line has been done pooly because my "line has been used and whoever did it, did it wrong and no spare line". At the moment I had no idea what he meant by these words. </p> <p>For days I have been waiting for a response, call or update from Telkom or the technical repairer. Therefore I started calling in (Monday 6 Feb) and escalating the problem, to be promised that I will receive a call within close of business. Escalation number 952724. </p> <p>I did not hear anything prior to this again and called again two days later, trying to find out WHY? Why are they taking so long? Why I cannot be told of a turn-around time? Why I have to follow up? Why can't Telkom provide me with a service? These were some of my furious questions which cannot be answered, the Supervisor would simply mention that they would credit me with the days that the line is dead.</p> <p> </p> <p>I have an ASDL service provide with Mweb and I cannot use my internet line for personal and business use. I am being billed for an entire month but I cannot access my internet line. Furthermore, the telephone is used also for personal and business used, and this is really a train smash knowing that I cannot made use of the telephone package which I agreed with Telkom. So I am paying for a dead line which I cannot use. </p> <p>Honestly I would not recommend Telkom as a service provider to any of my family and friends, but because we need a telephone line, we need to use them. So it's a lose-lose situation. Never-ending problems.</p> <p>I have email the ********** but no response. So I have no idea what to do as a client. I have escalated and discussed matters with Supervisor, I have complaint, and now I am naming and shaming Telkom for their services.</p> <p>Telkom needs to realise that we are dependent on their services, as there are numerous of implications that it attached to their services.</p> <p>Please advise accordingly</p> <p>Regards,</p> <p>Deswhill Titus </p> <p> </p> <p> </p> <p> </p>