DEAD LINE

Hi <br> <br> To whom it may concern<br> <br> Our main business line has not been working since Friday (26/02/2016), we have subsequently logged a query to Telkom (***), for which we were told a technician would be assigned within 24 hours, nevertheless under the presumption that since we have 2 incoming lines and we are being billed for hunting facilities that all calls would hunt to the second line.<br> <br> After investigating further we had recognized that are hunting facilities for which we were being charged had not being activated and after once again contacting Telkom we were now told to send an e-mail to a person by the name of Ritesh @ [Email Removed] for which he would remotely activate the hunting and it would be sorted, after doing this and still not receiving a technician to come out and evaluate the issue, we subsequently contacted outside private assistance for which we were charged and they had evaluated that the issue was that our main line was DEAD and it required Telkom to come out and sort the issue out.<br> <br> We have also received another ref for escalation (832022), as we keep being promised it is being attended to.<br> <br> This is now frustrating and costly!!