dead line

On 18 October 2017 my telkom landline just went dead. I called the number from my cellphone and it ringed only to be answered by somebody in another household, I don't have any internet access on the same line.

I started reporting slow connection to the internet and the fault was never solved until the recent developments.

On the 18 Oct 2017 called telkom call centre and reported the problem and they told me they will dispatch the technician to attend to the matter.

I called on consecutive days to follow up on the matter until today the problem is not attended to and have been given reference numbers on each day.

The call centre told me that from their system they cannot find any fault with the line and things look fine on that line.

I am extremely frustrated with the call centre and the service i am getting from Telkom.