Dead Landline and Internet

On 19 Nov my daughter app**** for an adsl line through mweb, on Saturday we noticed our Telkom landline was dead. My husband phoned them on the Monday and we got a fault no. He phoned again Thursday and while holding on 15 minutes, eventually spoke to someone who told him the technician has the fault no. but they can't say when they will come out. It is now over a week and we pay rental. This morning he again phoned the Canal Walk branch but again answering machine telling him to phone the 10210 number. My elderly dad had a bad experience with them too earlier in year and was almost 2 months without landline.