Dead landline

In August 2015 I reported a dead line to Telkom was told it will take time to fix as cables were ****** in the NEWLANDS JHB area. After about two months received an sms advising the fault has been restored checked the landline *** to discover the line is still dead. Went to Telkom store in Cresta mall was advised by the consultant the matter will be escalated and will receive a call after receiving no call received another sms advising the problem has been restored. Checked the line again to discover it is still dead called the call centre was advised to go to a Telkom store as the handset needs to be changed went back to Telkom store Cresta was once again advised matter will be escalated received a call on 06.01.2015 to advise Telkom will be in contact. Maybe the cables on the property (75 Charles Street, Newlands JHB) is faulty? LANDLINE *** IS STILL DEAD WHEN WILL IT BE FIXED? WHEN WILL SOMEONE HELP ME? WHEN WILL THE PROBLEM BE FIXED? DOES IT TAKE 5 MONTHS TO SORT THE PROBLEM OUT? VERY FRUSTRATED