DEAD landline

<p>Reported to TELKOM that our landline at home was completely dead. They logged the fault/complaint and said that a technican would address the problem within 2-3 days. 3.5 WEEKS later a technican (not from Telkom, but an independent) resolved the problem outside of of our property. Without contacting myself or having to gain access to the house. My next account showed a charge of R600 for fixing the fault. I contacted the call centre to be advised that a credit would be sent. This was never done. I have been paying R200 every month since this occured in October 2016; the landline only allows incoming calls. And they have notified a DEBT collection service to settle the account which presently stands at R1700. From: Mark Standley Design (Pty) Ltd</p>