Dead handset and sent from pillar to post

<p>19/01/2016 at 18:35 I purchased an Acer Z500 (dual sim card) + Acer Liquid Leap band bundle on Telkom Mobile ********** with inclusive Telkom Mobile sim card credited with data bundle on the 1st of each calendar month for 12 month. On point of I sale I asked the consultant where do I take teh handset should I need repairs, and was presented with the answer, any Talkom Mobile store</p> <p> </p> <p>The handset is dead and stuck on the start up screen for over a week now with ZERO support from Telkom store when trying to book the phone in for repairs or whatever needs to be done to restore tit to working condition.</p> <p> </p> <p>I have again now 21/11/2016 at 10:42 attempted to book the handset in with Telkom Mobile Adderley Street, Cape Town only to be told that theu do not deal with stock not pruchased via the calle centre or Telkom Mobile store.</p> <p> </p> <p>I can only be reached via email as i do not have a cellphone to receive calls on </p>