Dead communication led to the suspension of my services

20 May 2024 I missed the payment as agreed, then they attempted to debit my account again on the 31st of May (not my payday, not even communicated), the bank charged me R105 for the dibit order which was unsuccessful. On the 20th of June which was my payday I waited for Telkom to debit my account and with understanding I was prepared for the double debit but instead I got the SMS telling me that my account was interrupted. I called for assistance, the first consultant did not even bother to give me information, she told me they are having network issues, this was on the 20th June. Then I waited the whole day on the 21st again for Telkom to debit my account, but no... They didn't, so I called again. I was told that my services are suspended and therefore I need to make a payment of R414 or something like that, and if I make the payment via online it would take 5 to 24 hours to lift the suspension of my services... I then used the WhatsApp link to make the payment, which is more or less similar to online payment. But my concern was now why do I have to pay just over R600, when I was told about

So I called again today to require about the turnaround time of the payment I made in terms of my services being reinstated. That's when I realized that, my account was handed over for collection within 2 weeks of non payment, right after that debit order attempt of the 31st of May did not go through which was made on the day that I don't get paid on, and never agreed with Telkom to debit my account on that day, I gave my bank statements and payslips to show that I get paid on the 20th, I signed my contracts for the 20th of every month debit orders not any other day, which to my surprise I get suspended on the day they should be making an authorized and an authentic debit order as per the agreement.

And now that I paid that R600 the invoice told me about, I can't trace my number anymore on WhatsApp link to check if indeed the payment went through or not, that App of Telkom is also a mess, gives errors that I can't get anytime of information about my account. The collection department just terminate my services without even talking to me, but the SMS of the end outcome of the termination I get. I still have data available that I have paid for successfully in April, I can't use it, it's not even depleted, when I call they tell me to wait 7 working days about the things that happened without communication from the Telkom side. In all these incidents, I'm the one who's making efforts to get the information not my service provider.