Deactivated/discontinued service

An agent at Telkom confirmed that my landline service had been discontinued while paying my arrears. Owing amount of R685.51 was paid on the 7th December, and I have since been sent from pillar to post to have this issue resolved and my landline restored. I was given a ref: ********** 10a on the 18th of December and the below sms was sent on the 19th : Telkom SA: Dear Customer, thank you for ordering a telephone service at (152 Mahonie Street Eldorado Park X2, JOHANNESBURG). Your order ( ********** 14) is receiving attention. Further communication will follow on + ********** 1803. Thank you for.. and thats where the sms cuts. To date, I have not heard back from Telkom. I have only this week left at home, next week i will be back at work and no one will be home IF a technician is dispatched. Can this matter please be resolved ASAP. My account is up to date but discontinued.