Deactivated Sim even after clearly telling agent to cancel only the contract because I had my own telkom Sim even prior to the contract!!

Good afternoon,

Just as I thought my Telkom grievances were over I then discover this morning that my telkom sim card has been deactivated.

My sim card is not working and I clearly stated to the guy who canceled my contract that I had my own telkom sim card even before I got into the telkom contract in 2023 and he shouldn't cancel it.

I'm very appalled at this point because when I went to telkom in centurion I was told to go to my nearest telkom with my ID to re-register and that's because I didn't have my ID with me at the time.

I eventually get home and take my ID to telkom Kempton Gate only to be told that I need to call the customer service because they are not able to assist me.

I've wasted my time and money trying to resolve this issue to no avail.

Please assist urgently!