deactivated my adsl line without my consent

telkom never ceases to amaze me at how useless the staff are over there. i have had a land line with ads for 8 months now without a problem. now all of a sudden my connection is terminated for the useless staff to only tell me that i never had a ads line with telkom! how stupid and *********** are you!!!<br> then i get reconnected but only to be connected with some poor other persona account which is not even linked to my landline and on top of that its now a 2meg speed where i have been paying for a 4 meg line!<br> I've called the call centre numerous times to be on hold for over an hour and i get the same stupid answers ill have to escalate! escalate my fist in your face! if this issue is not resolved i will go to the ombudsman because what you have done is *******. furthermore don't get one of your useless complaint agents to respond on here saying we so sorry this and that and will get someone to contact me because nobody ever does and you are all a bunch of lying useless *********** staff txt couldn't find your ass with a map and a ps.your responses on here are just for show and never actually get anything done! no wonder our country is in the state it is in