Deactivated Account

No service since 17 December 2018. Telkom has debited my account and now they are not reactivating my service. I've called numerous times to the call centre, raised numerous cases and when I call they say there is no feedback on the case yet. When wanting to talk to a manager, there's no manager available - how the hell can it be?! I am fed up with Telkom amd I've had to give out a lot of money for data and airtime since my account has been deactivated. I've NEVER received such bad service from anyone. The team to activate the service is never there to do their job.