Deactivate My Service without Consent

<p>Take my money dearest Telkom Mobile, then deactivate my service as you see fit. I have spoken with FOUR contact centre agents, Mbali, Sibongile (who has promised me a call back and hours later, still no call back), Roberta Vermeulen and now currently on the line with Zama. I am told the turnaround time for the logged call (logged Saturday from your store in Canal Walk) is 7-8 days. What? Are you serious? You deactivate my service without consent (changing details on a personal account) and then I have to wait for you to reactivate it in your time. Asking to speak to manager is futile as they are either in meetings or not available and one has the audacity to say I MUST just wait for the turnaround time. There is NOTHING he can do. I really cannot fathom how this is right? THIRTY (30) minutes later and I FINALLY get to SPEAK to Luthando (a manager) who repeats himself as if reading from a script. I am aware of processes, but are you aware of processes? Are you even allowed to just change the details of my subscription without informing me? This is really not on Telkom Mobile. This will need to be resoved today. No excuses. And I will ensure that I spread the news of the terrible service received from Telkom in store as well as from the contact centre.</p>