Daylight Robery

Our business lines have been suspended for an amount of R 115.16 which was not paid as the figure was not reflected on the Statement??? Telkom themselves can't tell us where this amount comes from, but it must be paid immediately, we need to wait 2 days for reconnection. AND pay the pending R 380.00 reconnection fee?????? I ask you??? Who gives them the right? This after not having business lines for an entire month of August because Telkom didn't have technicians to fix the problem - Only R 220.00 credit given??? (WHOLE MONTHS BUSINESS LOST) Unacceptable is a total understatement.