**************** vs pathetic service

IV had a Telkom contract more than 3 years to date and this is the first time I've experienced pathetic service from this service provider(due to the fact that I'm a good payer).

I hear of people experiencing issues with Telkom on a daily basis and I never thought it would happen to me.

According to the agreement I have with Telkom is for my account to be debited on the 25th of every month. Telkom decided to go into my account early to make a collection and without giving me any notification to say funds will be debit on a certain date. Now I must be responsible for a rejection fee of R200 even after the account was debited on the 28th.

The fact that my debit order was collected I don't feel I should be liable for this fee as it is not my fault that my salary comes into my account on the 25th and Telkom went in early without and notification.

This is pure **************** just like some of the other reviews left here.

To top that of I spent almost 2 hours in phone calls trying to get into contact with Telkom to resolve this query, I also approached a store and the representative looked at my account then told me they can't help me, I must call the call centre to help with billing queries.

Rest assure that after my contract has ended I will port and move over if telkom can not resolve thier mistake.