EB
Elize B

1 reviews | Active since Jul 2021

08 Jul 2021, 17:41

**************** from Telkom Mobile

I have used Telkom services for more than 20 years. I recently cancelled my mobile service and they disconnected the service immediately. However, I still have to pay for at least two months because "it may take up to 2 months for the billing process to be completed". Ridiculous! ****************! I was no longer on contract. The least they could do was to keep giving me access to the data until I stopped paying, or at least warned me before I finalised the cancellation so that I could make the cancellation date a month later. So much for appreciating loyalty. How can it be legal to make someone pay for service they no longer get?

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