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TK
Tabile K

1 reviews | Active since Feb 2018

04 Mar 2018, 11:15

**************** from Telkom

I cancelled my landline back in June 2017. I have already been to the service center three times between then and now but guess what, I keep on getting bills for the line rental. The had gone up to R1400. What does one have to shut down a landline account? I fail to understand where the glitch is. It is just plain incompetence!

0
Replies (4)
Telkom
Telkom's reply28 Mar 2018, 13:44
Official

Good day tabile-fakazi-kazungu,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.

We apologise for any inconvenience caused.

Kind regards,
Igsaan

Telkom Social Media

Best regards,

Telkom
Telkom's reply01 Apr 2018, 11:20
Official

Good tabile-fakazi-kazungu

We have received your case please assist with your id number or the number in question.

Regards

Telkom Social Team

Celiwe

Best regards,

TK
Tabile K's update04 Apr 2018, 12:19
Reviewer Update
Good day the number in question is ***. thank you
TK
Tabile K's update05 Sept 2018, 17:33
Reviewer Update
I am so appalled by Telkom. I have now been blacklisted. I have never experienced incompetence of this magnitude in my life! Upon finding out a few hours ago, I subsequently called Telkom and then sent proof of "request for cancellation of service to MafekeG@Telkom which is clearly dated 03/06/2017. I don't know how many times I have visited the service center and the numerous calls made to Telkom. This is frustrating and infuriating, to say the least. I have always made it a point that my name is not in bad books and you have just messed my life. I cannot fathom what is difficult about cancelling a service. Is it really rocket science!